Highlights

• Customer service oriented
• Excellent ability to prioritize
• Professional & personable
• Training
• Strong relationship builder
• Ability to handle fast paced environment
• Vendor / Inventory management

Experience

7/2014 to present. Resort of Glade Springs. Daniels, WV
Clubhouse Service Manager

• Supervise the daily operations of two resturant service & assist in taining associate to ensure an optimal level of service, quality and hospitality.
• Promote special In-House events eg. Winemakers Dinner, Tasting Sessions.
• Communicate with culinary team to ensure food knowlwedge is maintained with all staff and also investigate and reslove complaints regarding F&B quality, sevices and accomadations.
• Encountered with all clients and partnered with chefs / banquet staff to ensure seamless operation during all events.
• Executed all operations with full P&L responsibility for Bunkers and Glades Grill, which partially involved negotiating and contracting with outside vendors, including florists, party rental companies.
• Maintained floor plans and seating assignments and designed tasteful décor.
• Monitor employee and patron activities in order nto nensure liquor regulation are obeyed
• Effectively managed the bar, staff, inventory management, hiring, and training.
• Developed and Maintain training manual for staff development.
• Supervised a department with a staff of 50 plus and two supervisors, achieving high standards of quality service.
• Maintained a professional standard at Glade Springs to include but not limited to apperance, verbal discussions, written correspondance and interactions with members, associates and guests.

2011-7/2014. McBee's Irish Pub. Beckley, WV
Banquet and Entertainment Manager

• Oversaw all aspects of high-profile social and cooperate events. Served a diverse clientele, including social clients, business owners, show producers, executive managers, with convention, wedding.
• Met with planners on events serving over 500 guests. Cultivated new business through comprehensive site tours.
• Prepared function space contracts; proposed menu based on function type, size, and budget.
• Encountered with all clients and partnered with chefs / banquet staff to ensure seamless operation during all events.
• Negotiated and contracted with outside vendors, including florists, party rental companies, and audiovisual vendors. Executed all catering operations with full P&L responsibility for McBee’s.
• Developed floor plans and seating assignments and designed tasteful décor.
• Oversaw all financial details; managed receipts, billing and expenditures and also created the inventory system.
• Effectively managed the bar, staff schedules, inventory management, hiring, payroll and training.
• Wrote a training manual for staff development.
• Supervised a department with a staff of 45 and two kitchen managers, achieving high standards of quality service.
• Won several awards for company in chili fest and Appalachian festival held in downtown.

2009-2011 Aangan Indian Cuisine Beckley, WV
Restaurant Manager and Secretary

• Helped develop menu and set up point of sale system
• Monitored financials such as revenue and expense, inventory, invoices
• Managed scheduling of staff and advertising and promotion for business.

Education

• Working on Bachelor in Science in Computer Information Systems from Concord University, Athens, WV. - Present
• Achieved Diploma in Computer Application, Graphic Designing and Web Page Designing from Universal Language & Computer Institute, Kathmandu Nepal. 2003-2004
• Achieved Intermediate in Commerce from St Mary’s College, Kathmandu Nepal, Management as a major. 2002-2004

Skills

• Notable success in large-scale event planning, preparation, logistics, and production.
• Client-centric approach; exceptionally well-organized and practiced in conducting business at high level of professionalism.
• Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express
• Known Operating System: Windows 9X, Windows 2000,Windows XP, Windows Vista, Linux, Unix, MS DOS
• Adobe Photoshop, Adobe Illustrator, Macromedia Freehand, Adobe PageMaker, CorelDraw
• HTML, CSS, Javascript